Refund Policy

Every payment comes with a 14-day money-back guarantee. If Scale Lock isn't right for you, you can have your money back, no questions asked.

01The 14-day guarantee

You can get a full refund within 14 days of any payment: your first purchase of a monthly, yearly or lifetime plan, or any renewal.

02How to ask

• In the app, open Plans and choose Request a refund. This refunds every payment from the last 14 days in one step.
• Or email support@scalelock.app from the address you signed up with.
• Or look up your order at paddle.net and request a refund there.

Cancelling a plan stops future payments but doesn't refund past ones, so ask for a refund separately if you want your money back. Paddle, our reseller and merchant of record, processes all refunds and may review a refund before approving it.

03What happens next

The money goes back to the payment method you used. Banks usually take 5 to 10 business days to show it. When a refund is processed, the plan it paid for ends: a refunded subscription is cancelled, and a refunded lifetime plan no longer unlocks the app.

04After 14 days

Payments older than 14 days aren't normally refunded. If something went wrong, such as being charged twice or charged after you cancelled, email me and I'll put it right.

05Free trial

The 14-day trial is free and needs no card, so nothing is charged and there is nothing to refund. It's the best way to check Scale Lock works with your keyboard and device before you pay.

06Your legal rights

This policy is in addition to any rights you have under consumer law where you live, including the 14-day right to cancel for buyers in the EU and UK.